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Family Self-Sufficiency Coordinator

Full-time with benefit options.

All considered applicants must be able to pass pre-employment drug screening and criminal background check.

Resumes may be submitted to or at our Central Office located at 1103 Broad St, Greenville, NC 27834.

For more info, please contact Aisha Holton via email or at 252-329-4070.

Department/Business Unit
Neighborhood Services/ Prevention

Start Date

Closing Date
03/31/2024 (or until filled)

Neighborhood Services Coordinator


Salary Range
$45,000 to $60,000

Job Summary

The purpose of this position is to perform intermediate advanced human support work coordinating the Family Self Sufficiency Program. This is accomplished by providing counseling, advice, and services to residents; conducting needs assessments, referring clients to community agencies, and educational facilities; coordinating training schedules and programs; maintaining records and files; and preparing reports. Responsibilities include related work as apparent or assigned. Work is performed under the moderate supervision of the Neighborhood Services Coordinator.

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions (examples of duties)

  • Develops in-house training modules for participants in various disciplines including homemaking skills, personal finance, educational and job opportunities, support services, public and assisted housing rules, and leases.

  • Conducts assessment of participants to determine current educational, job training, transportation, personal/family, and other needs covered by the program; works with participants to develop action plans and goals; evaluates client progress toward established goals through personal contact.

  • Monitors local service providers to ensure that program participants are linked to appropriate supportive services to achieve self-sufficiency; coordinates with other Federal, State, and local governmental agencies to carry out program goals.

  • Keeps informed of HUD regulations and guidelines for the program.

  • Conducts certification and recertification interviews to determine eligibility; enters and updates various information into computer system; processes annual and interim changes/certifications.

  • Prepares and maintains participant and program files and records; prepares and maintains a variety of program reports.

  • Processes income verifications and verifies discrepancies; analyzes credit reports and scores; evaluates rent calculations for repayment agreements.

  • Maintains escrow accounts for participants, coordinates payments and withdrawals.

  • Develops program selection criteria and conducts outreach to residents to develop a pool of program candidates.

Education and Experience (at minimum)

Bachelor's degree with coursework in business or public administration, social work, sociology, or related field

Moderate experience administering human services delivery programs or involving case management.


Any equivalent combination of education, training, and experience, in which, in the sole determination of the Housing Authority, provides the required knowledge and abilities may be considered.

Required Knowledge, Skills, and Abilities

Knowledge of:

  • the objectives, practices, and techniques of counseling and interviewing
  • community assistance agencies
  • the techniques and practices of case management
  • the existing supportive services for low-income families

Skilled in:

  • interpersonal communication
  • collaboration
  • problem-solving
  • critical thinking

Ability to:

  • conduct interviews and analyze problems objectively.
  • counsel clients on problems
  • communicate ideas clearly and concisely, both orally and in writing
  • work with a diverse group of people
  • maintain and monitor diverse case management load.
  • organize and present workshops and public presentations.
  • establish and maintain effective working relationships with public agency officials, supervisors, clients, elected officials, residents, landlords, and the general public.

Physical Requirements

This work requires the following:

  • frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force
  • regularly sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions.
  • frequently walking and reaching with hands and arms and occasionally requires standing, climbing or balancing, stooping, kneeling, crouching or crawling, pushing or pulling and lifting
  • work has standard vision requirements.
  • vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly.
  • hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound.
  • preparing and analyzing written or computer data.
  • operating motor vehicles or equipment and observing general surroundings and activities.
  • occasional exposure to outdoor weather conditions.
  • work is generally in a moderately noisy location (e.g. business office, light traffic).

Special Requirements

Valid North Carolina Driver's License within one (1) year of hire.

Must have and maintain a current driver's license and be insurable under the Authority's vehicle insurance.

Obtain the following certification within one (1) year of employment or other allowable period of hire as authorized by the Executive Director or his/her designee:

  • Family Self Sufficiency Coordinator